Shipping, Refunds & Returns
Shipping
All orders are packed with care and attention and dispatched as quickly as possible. Once your order has been shipped, you’ll receive a confirmation email with tracking details, so you can follow its journey to you.
Shipping times vary depending on your location, public holidays, and carrier delays. While we do our best to get your items to you promptly, once a parcel has been handed over to the postal service, delivery timelines are outside our control.
Where can we ship to?
At this moment in time, we can only ship the Essential Oil Support sprays Australia wide, this is due to strict postal restrictions and customs regulations in other countries. Apologies for any disappointment this may cause. We can however ship everything else worldwide.
Damaged or Faulty Items
If your order arrives damaged or faulty, we want to make it right. To help us assess the issue, and organise a replacement, please email a clear photograph of the damage, within 2 days of receiving your parcel, to the email address at the bottom of this page. Once the photo has been received, and the issue confirmed, we will cover the postage cost for your replacement item.
No stress, no hassle, just support.
Returns & Change of Mind
Due to the nature of our products, I’m unable to accept returns, or offer refunds for change of mind. If you’re unsure about a product, you’re always welcome to reach out before purchasing, through the email address.
Lost Parcels
If your parcel appears delayed or missing, please contact us so we can assist. While we can’t take responsibility for parcels lost by the carrier, we’ll always support you through the process and take the right action to rectify the situation.
Need Help?
If you have any questions about shipping, returns, or your order, we’re here to help you feel supported and confident every step of the way, please reach out through the email address below.
Contact email for more information and enquiries: